Frequently Asked Questions (FAQ)

What sizes do you carry and how do I know which one to choose?

We use international standard sizes. Each product includes a size guide to help you select the correct size. If you have any doubts, we recommend measuring the insole of a shoe you regularly wear and comparing it to the size chart provided.

Can I exchange or return a product if it doesn't fit or isn't what I expected?

Yes, we accept exchanges and returns within 15 days of purchase, provided the product is unused, in perfect condition, and in its original packaging. Simply contact us, and we'll guide you through the process. Shipping costs for exchanges or returns are the customer's responsibility, unless the error was ours or the product has a manufacturing defect.

What payment methods are available?

We accept credit and debit cards (Visa, MasterCard, Clave), payments through Yappy , and bank transfers. Transfer details are displayed at checkout. All payments are processed securely and confidentially.

Can I buy from anywhere in Panama?

Yes, we ship nationwide. Shipping costs and delivery times may vary depending on your location. You'll see all the information during the checkout process before confirming your order.

How do I track my order?

Once your order has been dispatched, you will receive an email with the tracking number and a link to track your shipment online. If you have any issues or don't receive the email, you can contact us and we'll help you locate your order.

How do I contact customer support if I have a problem?

You can contact us through the form in the Contact section of our website, or reply directly to your purchase confirmation email. Our team responds within 24 business hours.

Do the products have a warranty?

Yes, all our products come with a warranty against manufacturing defects. If you notice any problems, please contact us so we can assess the situation and provide a solution.